This Privacy Policy is an agreement between you and Muted Closet. You may contact us regarding this policy by emailing info@mutedcloset.com 

Under Muted Closet Terms of Service, you must be at least 18 years old and not a person barred from receiving services under the laws of the United States or other applicable jurisdictions to use our website. Persons between the age of 13 and 18 should use our website only with the consent and supervision of your parents or guardian.

We do not knowingly collect personally identifiable information from children under the age of 13. If you are under 13, please do not submit personal information to us or use the website.

To provide you with services, including access to our website, we need to collect and process some information about you (your “personal information”). By using our website, you agree that we may do that in the ways described below.

IF YOU DO NOT AGREE TO THESE TERMS FOR ANY REASON, YOU MAY SIMPLY STOP USING THE WEBSITE.

We may amend or change this Privacy Policy from time to time. Changes to the Privacy Policy will be posted to our website.

To provide you with the full Muted Closet shopping experience, we collect and retrieve your personal information in a number of different ways. Why we collect your information and what we do with it depends on the type of information. The tables below provide more details.

If you create a Muted Closet account or place an order with us, we collect your name and contact details, such as your email address, shipping addresses, and phone number. We also collect your email address if you enter it on our website to join our mailing list or  sign-up for any promotions. 

When you place an order, we require payment information on file. When you enter your payment information (credit card number, expiration date, and CVV code) it is sent directly to a secure third-party credit card processing center. Muted Closet does not store any direct credit card or 3rd party payment information. We do store billing addresses, generic payment type, and, if you opt in, the last four digits of your credit card for your convenience during the ordering process.

What you’ve said to us — for example, over the phone, on email, or on live chat.

What you’ve bought, what’s in your shopping cart, what’s on your wishlist, and your loves. 

We automatically receive and record information from your browser or device when you visit our site, including your IP address and device type (i.e. computer, tablet, or smartphone), cookies, and data about which pages you visit. This information is stored in log files and is collected automatically. If you have an account with us, we may combine this information with other personal information we collect about you.

You may enter some specific details about yourself to help other customers or for personalization towards yourself. We collect body information related to fit measurements and photographs for product representations. You can choose to enter your fit details (height, body type, weight, and measurements) in your profile or as part of leaving product reviews for other customers. There are two ways we might have your photographs: if you post a photo review or if you accepted our request to use your photo from a third- party site (like Instagram). We will never use your photograph without your permission.

We allow our customers to provide public feedback in the form of reviews about our website and comments on our blog posts. Please remember that any information that you disclose on public portions of the website, such as the reviews and blog comments, are not private and may be viewed (and potentially shared) on the mutedcloset.com and beyond. Please use caution when deciding to disclose your personal information in the public portions of our website.

We take commercially reasonable steps to safeguard and deter unauthorized access to your information. Muted Closet complies with the Payment Card Industry Data Security Standard (PCI DSS). This means that when we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information.

Although we take reasonable measures to safeguard against unauthorized disclosures of your information, no e-commerce platform, website, electronic database or system is completely secure.

Muted Closet is located in the United States, and we primarily store your information in the United States. By using our website and/or providing us with information, you are agreeing to transfer and store your data in the United States.

 Third Party Websites

These additional disclosures apply only to individuals who reside in California. The California Consumer Privacy Act (“ CCPA ”) provides certain rights to California residents. The words used in this section have the meanings given to them in the CCPA, which may be broader than their common meaning.

A. Notice of Collection.

As described above in the “Information We Collect” section, we collect and use several categories of personal information about you for our business purposes. Some of this information is shared with our trusted service providers in order to improve your shopping experience and to complete your order.

B. Request to Know / Request to Delete.

You have the right to request that we disclose certain information to you about our collection, use, disclosure, and sale of your personal information over the past 12 months.

In the “Information We Collect” section above, we disclose

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• Our business or commercial purpose for collecting that personal information.
• The categories of third parties with whom we share that personal information.

You also have the right to request that we disclose the specific pieces of personal information we collected about you.Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The specific pieces of personal information Muted Closet has retained about you.

You also have the right to request that we delete any of your personal information that we collected from you and retained, with certain exceptions. Once a consumer request is received, we provide instructions for you to verify your identity and delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We reserve the right to retain and will not delete information that is necessary for us or our service providers to retain in order to:

• Complete the transaction for which we collected the personal information, provide a product or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
• Comply with a legal obligation.
• Make other internal and lawful uses of that information that are compatible with the context which you provided it.

You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.

E. Right to Non-Discrimination.

You have the right not to receive discriminatory treatment by us for the exercise of your privacy rights. We will never discriminate against you for exercising your privacy rights. 

G. Shine the Light.

California Civil Code Section 1798.83 permits customers of Muted Closet who are California residents to request certain information regarding its disclosure of personally identifiable information to third parties for their direct marketing purposes. However, at this time we do not share any of your personally identifiable information with third parties for their direct marketing purposes.

H. Consumer Affairs.

Under California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice: If you have a question or complaint regarding the Website, please send an email to info@mutedcloset.com. You may also contact us by writing to us at the address provided below under the Section entitled “Contact Information”. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

If you are a Nevada resident, you have the right to direct Muted Closet not to sell your covered information. However, Muted Closet does not sell your personal information.